Privacy Policy

At Madfest, we recognize the importance of your privacy and are committed to protecting your personal information. This privacy policy outlines our practices regarding the collection, use, and safeguarding of your data when you participate in our festival activities. We aim to be transparent about how we handle your information to build trust and ensure a positive experience for all attendees.

We may collect several types of information from you during your interaction with our festival, including:

1. Personal Information:

   We collect details such as your name, email address, phone number, and any other information you provide while registering for the festival or purchasing tickets. This information allows us to identify you, communicate effectively, and ensure a smooth registration process.

2. Payment Information:

   When you make purchases, we collect payment information, including credit card numbers and billing addresses. This data is essential for processing transactions securely and is handled in accordance with industry standards to protect your financial information.

3. Event Participation Data:

   We gather information related to your participation in various festival activities, such as workshops, tattoo sessions, and performances. This helps us tailor our offerings and enhance your overall experience by understanding attendee preferences and interests.

4. Feedback and Survey Responses:

   After the festival, we may ask for your feedback through surveys or feedback forms. The insights you provide are invaluable for improving future festivals, helping us to understand what worked well and what can be improved.

Your information serves several critical purposes, including:

1. Ticket Processing:

   We utilize your personal information to facilitate ticket purchases and manage your registration efficiently. This ensures that you receive your tickets promptly and can access the festival without any issues.

2. Communication:

   We may use your email and phone number to send important updates regarding the festival, such as schedule changes, artist announcements, or safety information. This communication is vital for keeping you informed and enhancing your experience.

3. Service Improvement:

   By analyzing the information collected, we strive to continuously improve our services. Your feedback helps us make data-driven decisions about festival programming, layout, and logistics.

4. Surveys and Feedback:

   Conducting surveys allows us to gather your opinions on various aspects of the festival. Your input is crucial in shaping future events to better meet the needs and desires of our attendees.

5. Legal Compliance:

   We may need to use your information to comply with legal obligations, such as responding to lawful requests or protecting our rights and the rights of others. This ensures that we operate within the framework of applicable laws.

We take your privacy seriously and do not sell or rent your personal information. However, there are specific circumstances under which we may share your data:

1. Service Providers:

   We may share your information with trusted third-party service providers who assist us in organizing and running the festival. These include payment processors, marketing agencies, and event management firms. These service providers are contractually obligated to protect your information and use it solely for the purposes for which it was shared.

2. Legal Compliance:

   In certain situations, we may be required to disclose your information to comply with applicable laws, regulations, or legal processes. This includes responding to valid requests from law enforcement or other governmental entities.

We implement reasonable technical and organizational measures to safeguard your personal information from unauthorized access, theft, or misuse. These measures include encryption, secure servers, and regular security assessments. While we strive to protect your data, please understand that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

As a data subject, you have several rights concerning your personal information, including:

1. Access:

   You have the right to request access to the personal information we hold about you. This allows you to understand what data we have and how it is being used.

2. Correction:

   If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request corrections. We will take reasonable steps to ensure that your data is updated as needed.

3. Withdrawal of Consent:

   If we process your personal information based on your consent, you have the right to withdraw that consent at any time. This means you can opt out of certain communications or uses of your data.

4. Deletion:

   In certain circumstances, you may request the deletion of your personal information. We will assess your request in accordance with applicable laws and our retention policies.

We may update this privacy policy from time to time to reflect changes in our practices or in response to legal requirements. When significant changes are made, we will notify you through appropriate channels, such as posting a notice on our website or sending you an email. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please do not hesitate to contact us. You can reach us at:

• Phone: +91 80152 90469
• Email: [email protected]

We value your feedback and are committed to addressing any inquiries you may have about your privacy.